Return Policy – Timeframe
At Fineartprints.es, our goal is to ensure the full satisfaction of our customers with each purchase. We understand that there may be times when you need to return an item. For this reason, we offer a 14-day return period, starting from the date of receipt of the product. If for any reason you are not completely satisfied with your purchase, you can initiate the return process within this period to ensure a quick and efficient handling of your request.
At Fineartprints.es, we expect each piece of art to arrive in your hands in perfect condition and to be exactly what you expected. However, if you decide to return your purchase, it is essential that the product be returned in the same condition as you received it. This means that the artwork must be unused, undamaged, and, preferably, in its original packaging. Returns that do not meet these criteria will not be accepted, as the integrity of the product is crucial for its possible resale or replacement. We ask you to carefully inspect the items before returning them and to ensure their protection during the return transport to avoid any damage.
To initiate the return process at Fineartprints.es, the first step is to contact our customer service team by phone. This allows us to provide personalized assistance and ensure that your request is handled efficiently. Once you have contacted us and your return has been authorized, please make sure that the package is carefully wrapped in its original and undamaged packaging. This is crucial to protect the work during transport. The package should be sent to the following address:
Color3arte Calle Manuel Fernández Avello, Number 15, Commercial Ground Floor 33011 Oviedo
It is important that the shipment is made respecting these instructions to ensure that the return is processed without inconvenience.
At Fineartprints.es, we are committed to facilitating a comfortable and fair return process for our customers. For this reason, we will assume the cost of the return shipping, provided that the package is returned in perfect condition, as specified in our section on product condition. If the item is returned in its original condition, undamaged, and in its original packaging, Fineartprints.es will cover the shipping costs associated with the return. This policy reflects our confidence in the quality of our artworks and our commitment to customer satisfaction. However, if the product does not meet these conditions, the customer will be responsible for the shipping costs incurred in the return.
Once we have received and verified the condition of the returned artwork, we will proceed with the refund. At Fineartprints.es, we strive to ensure that the refund process is quick and hassle-free. Refunds will be made using the same original payment method used in the purchase. In case this is not possible or if the customer prefers, the refund can be made through a bank transfer. It is important that you provide us with the necessary bank details to carry out this process. The estimated time for the refund to be effective may vary depending on the original payment method, but we commit to making it in the shortest possible time.
Items on Offer or Customized
At Fineartprints.es, we understand that each
piece of art is unique, especially those that are customized or purchased on offer. Due to their special nature, all sales of customized artworks or those on offer are final and no returns are accepted for these items. This is because customized works are created according to the exclusive specifications of the customer, and works on offer are offered at a reduced price, which does not allow us to accept returns. We advise our customers to consider their purchase carefully when it comes to these types of items, as they cannot be returned once purchased. However, if the item were to have any defect or damage upon arrival, please contact us to assess the case and provide an appropriate solution.
Inspection and Documentation of Package Condition
At Fineartprints.es, we understand the importance of receiving your order complete and in perfect condition. If you observe any irregularity or deterioration upon receiving your package, you have 48 hours to make a claim. We strongly recommend that, in case of visible damage to the packaging, you take photographs of both the inside and outside of the box and send them to us immediately. This is crucial to facilitate the claim and return process.
If you are unable to inspect the package in detail at the time of receipt, be sure to add the expression “Pending Review” when signing for the receipt with the carrier. This step is vital to avoid problems in subsequent claims and ensure that your rights as a consumer are protected in case the contents are not in the expected condition.
Changes or Cancellations of Orders
At Fineartprints.es, we understand that circumstances can change and you may need to modify or cancel your order. In accordance with Spanish legislation, we offer our customers the possibility to change or cancel their orders before they have been sent. If you wish to make a change or cancellation, we ask you to contact us as soon as possible to properly process your request.
In the event that your order has already been sent, you will need to follow our standard return policy upon receiving the package. It is important to remember that, according to the regulations in force in Spain, consumers have the right to withdraw from their purchase within a period of 14 days from the receipt of the product without the need for justification. In case of withdrawal, Fineartprints.es will proceed to refund the total amount of the purchase, including shipping costs, following the conditions established in our refund policy.